A Wide Area Network (WAN) connection is used by members who wish to directly connect
Local Area Networks (LANs) in two or more physical locations together to create an
enterprise-wide WAN. Internet access may be added to one (or more) of these WAN
connections, thus connecting the entire WAN to the Internet.
EarthLink's WAN option is available to members with facilities located anywhere within
the continental US (International connections are available as well under special quote,
terms, and conditions). Under this option, EarthLink will provide the physical, high-speed
telephone circuit(s) connecting members premises together. EarthLink will:
- Order and provision the entire circuit end-to-end
- Provide a single point of contact for support on the circuit end-to-end
- Provide all billing and billing related services on the circuit end-to-end
This service also includes:
- Private Virtual Circuit (PVC) frame relay circuit(s) at bandwidths from 56Kbps (DDS) to
1.5Mbps (full T1)
- Local Loop connections on both ends of the circuit
With the WAN option, EarthLink provides a high-speed telephone circuit from the
member's premises in one location to a member's premises in any other location. The
EarthLink member using this service must provide all Customer Premise Equipment (CPE)
needed to terminate his/her end of the high-speed telephone circuit. This would typically
- A Router (Cisco 2500 series or compatible)
- A CSU/DSU (Motorola FS100T or compatible)
- Any network engineering required to connect the router to the member's internal computer
- Any inside wiring required to bring the high-speed telephone line provided by EarthLink
from the Demarcation Point (the telephone company's minimum point of entry to the member's
facilities) to the member's CSU/DSU
- The name of the Technical Contact with whom EarthLink will work during installation of
service and for ongoing support and service needs
This service is used to inter-connect multiple office locations. Prices quoted below do
not include Internet access.
Connecting Offices Within the Same Metropolitan Area
WAN ONLY Metro Frame Relay (Intra-LATA) Connections
*Term plan discount rates
Connecting Offices In Diverse Metropolitan Areas
WAN ONLY National Frame Relay (Inter-LATA) Connections
*Term plan discount rates
Term Plan Discount
EarthLink offers a Term Plan Discount on Frame Relay services in exchange for a
long-term commitment. This is a "Take or Pay" contract, fully defined in
paragraph titled Termination of Agreement of the EarthLink Dedicated Service Agreement.
State and Federal Taxes
EarthLink bills Frame Relay members for both dedicated, high-speed Internet access and
for the high-speed circuit between their premises and EarthLink. The circuit component is
subject to applicable Federal and State taxes. Note well that:
- Taxes are not included in price quotes members receive from EarthLink
- Taxes are the responsibility of the EarthLink member and will be added to your monthly
- Failure to pay federal and/or state taxes due is cause for termination of service
EarthLink is responsible for provisioning the entire circuit(s) end-to-end, and is
responsible for frame circuit installation up to the demarcation point (the minimum point
of entry into the member's premises). The member will be responsible for any extended
wiring beyond this demarcation point. A period of forty-five (45) business days is
required provision the entire frame circuit.
Please note well: EarthLink will not provision a Frame Relay connection without a
signed Dedicated Access Agreement.
Members are responsible to provide and manage their own premise equipment. EarthLink is
not responsible for router configuration (beyond assisting in the initial installation and
turn-up), LAN, Firewall, Mail Server, Web Server, or FTP Server configurations. The member
must provide EarthLink with a Technical Contact who will be the main point contact of
technical troubleshooting and support calls.
Routable IP Addresses
As part of this service EarthLink provides one "Class C" licenses consisting
of up to 253 routable IP addresses. All IP addresses are the property of EarthLink and are
loaned to members for the duration of service. Members requesting IP addresses will
receive an "IP Survey" form from EarthLink's Frame Relay Department. This form
must be completed and returned before IP addresses are assigned. The member is entitled to
up to 253 static IP addresses based upon demonstrated need. Network Solutions, Inc.
(InterNIC) sets the rules for demonstrating need. Briefly, they are:
- 25% of the number of IP addresses assigned must be in use immediately,
- 50% must be in use within a year; and
- 80% must be in use before additional IP addresses are requested.
EarthLink reserves the right to take back Class C licenses and replace them with
smaller subnets if IP allocation guidelines are not adhered to by the member.
Get more details about Frame Relay or other
EarthLink Business Services
Support and Escalation Policies
All high-speed, dedicated access connections are proactively tested 24 hours a day,
seven days a week by computers in EarthLink's Network Operations Center (NOC). Computers
in the NOC issue alerts automatically in case of trouble on a member's high-speed circuit.
This monitoring system detects problems long before the member is aware of them. As
follows, handling and escalation of these alerts depends upon time of day, member
instructions, and type of connection.
During Business Hours
Alerts are escalated to a Frame Relay specialist in the Business Services Department
who will perform an Acceptance Test, which checks for proper communication between the
Customer Premise Equipment (CPE) and EarthLink. If the problem is determined to be caused
by EarthLink equipment, a Trouble Ticket is opened. The Frame Relay specialist will
monitor the circuit continually until it is fixed. If it is determined that the problem is
not EarthLink related, the Frame Relay Specialist will:
- Notify the member's Technical Contact by telephone or pager that the circuit is down.
- The client will be asked to check their equipment; and, if all on-site equipment is
functioning, the Frame Relay Specialist will contact the carrier and open a trouble
- The specialist will continue to monitor the frame circuit until it is up.
Members can speak with a Frame Relay Specialist during EarthLink's normal business
hours (8:00 a.m. to 5:00 p.m. PST), Monday through Friday by calling (800) 319-8703.
After Business Hours
Alerts are escalated to the Service Operations Center (SOC).
- If the member has specified that he/she wants to be notified of off-hour outages, the
on-call Frame Relay Specialist will be paged. (The on-call Specialist will be paged every
hour thereafter until the connection is restored.) The on-call Specialist will perform
exactly as described under "During Normal Business Hours" above.
- If the member has specified that he/she is not concerned about off-hour outages,
Specialist action will be deferred until the next business day.
- Members may contact the on-call Specialist during non-business hours by calling the
Night Emergency voice mailbox at (800) 319-8703. This will page the on-call Specialist.
For more details about Frame Relay Access or any other EarthLink Sprint Business
Service, please fill out our online form, and an
EarthLink representative will contact you.