Wide Area Network

Service Description
A Wide Area Network (WAN) connection is used by members who wish to directly connect Local Area Networks (LANs) in two or more physical locations together to create an enterprise-wide WAN. Internet access may be added to one (or more) of these WAN connections, thus connecting the entire WAN to the Internet.

EarthLink's WAN option is available to members with facilities located anywhere within the continental US (International connections are available as well under special quote, terms, and conditions). Under this option, EarthLink will provide the physical, high-speed telephone circuit(s) connecting members premises together. EarthLink will:

  • Order and provision the entire circuit end-to-end
  • Provide a single point of contact for support on the circuit end-to-end
  • Provide all billing and billing related services on the circuit end-to-end

This service also includes:

  • Private Virtual Circuit (PVC) frame relay circuit(s) at bandwidths from 56Kbps (DDS) to 1.5Mbps (full T1)
  • Local Loop connections on both ends of the circuit

With the WAN option, EarthLink provides a high-speed telephone circuit from the member's premises in one location to a member's premises in any other location. The EarthLink member using this service must provide all Customer Premise Equipment (CPE) needed to terminate his/her end of the high-speed telephone circuit. This would typically include:

  • A Router (Cisco 2500 series or compatible)
  • A CSU/DSU (Motorola FS100T or compatible)
  • Any network engineering required to connect the router to the member's internal computer network
  • Any inside wiring required to bring the high-speed telephone line provided by EarthLink from the Demarcation Point (the telephone company's minimum point of entry to the member's facilities) to the member's CSU/DSU
  • The name of the Technical Contact with whom EarthLink will work during installation of service and for ongoing support and service needs

This service is used to inter-connect multiple office locations. Prices quoted below do not include Internet access.

Connecting Offices Within the Same Metropolitan Area
WAN ONLY — Metro Frame Relay (Intra-LATA) Connections

56K $495.00 $70.00 $65.00 $63.00
128K $995.00 $140.00 &336130.00 &36126.00
256K $1,295.00 $200.00 $186.00 $180.00
384K $1,495.00 $200.00 $186.00 $180.00
512K $1,595.00 $260.00 $242.00 $234.00
T1 $1,995.00 $300.00 $279.00 $270.00

*Term plan discount rates

Connecting Offices In Diverse Metropolitan Areas
WAN ONLY — National Frame Relay (Inter-LATA) Connections

56K $495.00 $220.00 $205.00 $198.00
128K $995.00 $390.00 $363.00 $351.00
256K $1,295.00 $490.00 $456.00 $441.00
384K $1,495.00 $610.00 $567.00 $549.00
512K $1,595.00 $830.00 $772.00 $747.00
T1 $1,995.00 $1,440.00 $1,339.00 $1,296.00

*Term plan discount rates

Term Plan Discount
EarthLink offers a Term Plan Discount on Frame Relay services in exchange for a long-term commitment. This is a "Take or Pay" contract, fully defined in paragraph titled Termination of Agreement of the EarthLink Dedicated Service Agreement.

State and Federal Taxes
EarthLink bills Frame Relay members for both dedicated, high-speed Internet access and for the high-speed circuit between their premises and EarthLink. The circuit component is subject to applicable Federal and State taxes. Note well that:

  • Taxes are not included in price quotes members receive from EarthLink
  • Taxes are the responsibility of the EarthLink member and will be added to your monthly bill
  • Failure to pay federal and/or state taxes due is cause for termination of service

Product Provisioning
EarthLink is responsible for provisioning the entire circuit(s) end-to-end, and is responsible for frame circuit installation up to the demarcation point (the minimum point of entry into the member's premises). The member will be responsible for any extended wiring beyond this demarcation point. A period of forty-five (45) business days is required provision the entire frame circuit.

Please note well: EarthLink will not provision a Frame Relay connection without a signed Dedicated Access Agreement.

Members are responsible to provide and manage their own premise equipment. EarthLink is not responsible for router configuration (beyond assisting in the initial installation and turn-up), LAN, Firewall, Mail Server, Web Server, or FTP Server configurations. The member must provide EarthLink with a Technical Contact who will be the main point contact of technical troubleshooting and support calls.

Routable IP Addresses
As part of this service EarthLink provides one "Class C" licenses consisting of up to 253 routable IP addresses. All IP addresses are the property of EarthLink and are loaned to members for the duration of service. Members requesting IP addresses will receive an "IP Survey" form from EarthLink's Frame Relay Department. This form must be completed and returned before IP addresses are assigned. The member is entitled to up to 253 static IP addresses based upon demonstrated need. Network Solutions, Inc. (InterNIC) sets the rules for demonstrating need. Briefly, they are:

  • 25% of the number of IP addresses assigned must be in use immediately,
  • 50% must be in use within a year; and
  • 80% must be in use before additional IP addresses are requested.

EarthLink reserves the right to take back Class C licenses and replace them with smaller subnets if IP allocation guidelines are not adhered to by the member.

Get more details about Frame Relay or other EarthLink Business Services

Support and Escalation Policies
All high-speed, dedicated access connections are proactively tested 24 hours a day, seven days a week by computers in EarthLink's Network Operations Center (NOC). Computers in the NOC issue alerts automatically in case of trouble on a member's high-speed circuit. This monitoring system detects problems long before the member is aware of them. As follows, handling and escalation of these alerts depends upon time of day, member instructions, and type of connection.

During Business Hours
Alerts are escalated to a Frame Relay specialist in the Business Services Department who will perform an Acceptance Test, which checks for proper communication between the Customer Premise Equipment (CPE) and EarthLink. If the problem is determined to be caused by EarthLink equipment, a Trouble Ticket is opened. The Frame Relay specialist will monitor the circuit continually until it is fixed. If it is determined that the problem is not EarthLink related, the Frame Relay Specialist will:

  1. Notify the member's Technical Contact by telephone or pager that the circuit is down.
  2. The client will be asked to check their equipment; and, if all on-site equipment is functioning, the Frame Relay Specialist will contact the carrier and open a trouble ticket.
  3. The specialist will continue to monitor the frame circuit until it is up.

Members can speak with a Frame Relay Specialist during EarthLink's normal business hours (8:00 a.m. to 5:00 p.m. PST), Monday through Friday by calling (800) 319-8703.

After Business Hours
Alerts are escalated to the Service Operations Center (SOC).

  1. If the member has specified that he/she wants to be notified of off-hour outages, the on-call Frame Relay Specialist will be paged. (The on-call Specialist will be paged every hour thereafter until the connection is restored.) The on-call Specialist will perform exactly as described under "During Normal Business Hours" above.
  2. If the member has specified that he/she is not concerned about off-hour outages, Specialist action will be deferred until the next business day.
  3. Members may contact the on-call Specialist during non-business hours by calling the Night Emergency voice mailbox at (800) 319-8703. This will page the on-call Specialist.

For more details about Frame Relay Access or any other EarthLink Sprint Business Service, please fill out our online form, and an EarthLink representative will contact you.